07 3391 5833 info@mindfulpsychology.com.au
Book an Appointment

Referrals & Fees


Appointments can be booked by phoning 07 3391 5833. We can match you with the best psychologist or counsellor for you, if you would like support with this.

You may wish to contact your GP or psychiatrist to discuss a referral via a Mental Health Care Plan (MHCP). The MHCP entitles you to a rebate from Medicare for up to ten sessions per year, depending on your need.

The MHCP can be addressed to your therapist, or if you’re unsure who you’ll be seeing, the Plan can simply be addressed to ‘Mindful Psychology’. You will initially need to provide us with both a MHCP and a letter of referral, to enable eligibility for a Medicare rebate.

Some private health funds also offer rebates for psychological services. Please speak to your provider about this.

We also accept referrals from other sources, including:

  • Department of Veteran Affairs (DVA)
  • National Disability Insurance Scheme (NDIS) if you are plan-managed or self-managed
  • Victim Assist
  • WorkCover Qld

Our fee ranges from $210 to $275 for a 50- to 60-minute session. The fee for relationship counselling is $260 per session for a 50- to 60-minute session.

If you have a Mental Health Care Plan from your GP or psychiatrist, Medicare will provide individuals a rebate of $79.05 (mental health social worker), $89.65 (registered psychologist) or $131.65 (clinical psychologist). Medicare does not provide rebates for couples counselling.

Payment is required at the time of your session and can be made via credit card or direct debit. If attending the clinic, an EFTPOS machine is available.

A reduced fee may be able to be negotiated for individuals who are struggling financially due to the pandemic or for other reasons. Please discuss this with us when booking your appointment.

If you need to reschedule an appointment, please provide at least 48 hours notice to avoid a cancellation fee.

If you provide less than 48 hours notice of a cancellation or reschedule, the full session fee will be charged (unless we are able to fill the appointment).

Please understand that our cancellation policy was developed to minimise potentially negative impact on three people:

  • You – your progress in therapy will be delayed
  • Your therapist – he/she planned for your session and arranged their schedule around you
  • Another client – there are usually people on the waitlist who are keen to attend if sufficient notice is provided
Learn More

Frequently Asked Questions

Deciding to seek psychological support

When should I reach out for psychological support?

If you’re struggling in some way and starting to question whether you should connect with a therapist, this may be a good indicator that you could benefit from psychological support. You might be tired of years of ongoing challenges. You may have noticed changes in your mood, sleep, appetite, energy, or motivation. You can also experience more subtle changes, that you can’t quite name but you simply feel exist. Other indicators could be feeling lost and wanting some guidance to get you back on track, or even an urge to discover what your track looks like! Coming along for an initial intake session will help you decide whether this is the right path for you at this time.

 

Booking your first appointment

How do I find a therapist?

Your GP could be a good starting point to suggest a therapist, as they often keep a list of practitioners and can provide you with some names. If you don’t have a GP, or wish to find a therapist without your GP’s assistance, you can also reach out to any health professionals directly or look online. Some reputable websites are:

If you are interested in seeing one of our therapists at Mindful Psychology, you can read through their profiles here. Our reception team can also support you in finding the most suitable practitioner for you. You can contact us via phone, email, or come and see us in the clinic.

How do I know if a therapist is a good fit for me?

Sometimes it can feel daunting knowing where to start to find a good therapeutic match, but our reception team is trained and ready to help. By having an idea about your needs we can help match you to the best therapist for you. It might be useful to ask yourself:

  • What experiences have led me to seek therapy at this time?
  • What is my communication style? (For example, do I prefer direct communication or a more exploratory style?.)
  • What do I want out of therapy?
  • How do I feel as I read a particular therapist’s profile?
I’m ready to book my first appointment. How do I do this?

There are a variety of ways to get in contact with us to book your first appointment. You can either submit an online enquiry, call us on 3391 5833, email us: info@mindfulpsychology.com.au, or come and see us in person. Our friendly reception team will be happy to help you to find the most suitable appointment for you.
If you have a practitioner in mind, you can let our reception team know, and they will advise you of the therapist’s upcoming availability. If you don’t have anyone in mind, we are happy to provide a recommendation based on your requirements and availability.

What should I expect from my first appointment?

At your first appointment, your clinician will work with you to understand your personal circumstances, difficulties, and challenges. This is achieved by asking specific questions, which will help them to get to know you and your current and previous situation/s. Once they have this information, they will work with you to recommend a treatment plan. Your clinician will do this in the safe, relaxed, and confidential environment we have created here at Mindful Psychology. In the sessions following your first appointment, your clinician will work with you using proven evidence-based therapy, whilst treating you with compassion and respect to yield effective and positive results.

What happens if I don’t feel connected/comfortable with my chosen therapist?

Please know that this is a perfectly normal experience and that if you choose to let us know, you will be met with understanding. Our reception team will ask if you would like to try therapy with a different practitioner at our clinic. If so, we can match you to somebody else. It would be helpful to know if there were any specific things about the initial practitioner that didn’t resonate with you, so that we can do our best to ensure that you don’t encounter them with your next therapist.

What is the difference between a mental health social worker, registered psychologist, clinical psychologist, and psychotherapist?

We have written an article to help you understand the difference between all these different practitioners. Basically, the accreditation of the practitioner is determined by what undergraduate and/or postgraduate studies they completed. In reality, there is very little difference between their qualifications when it comes to the way they support their clients in private practice. All our clinicians are committed to ongoing professional development in their particular areas of interest and expertise and this is what sets them apart, more than their initial training.

How many sessions do I need with a therapist?

The answer to this question is very variable, and depends on things like:

  • Your short-term and/or long-term goals
  • Your current and past experiences
  • Your financial situation
  • Your willingness to commit to ongoing therapy

Some clients like to come in for a handful of sessions, while others have seen their therapist for several years. Other clients prefer not to exceed the ten Medicare-rebated sessions per calendar year. This question is worth discussing with your therapist during your first appointment because it can help you and your therapist decide on the frequency of your appointments.

How can I book more appointments with my therapist?

If you are an existing client at Mindful Psychology, you can book future appointments and amend existing bookings using our Online Booking Portal. If you haven’t used this tool already, you can create an account by clicking “forgot password”.
Alternatively, you can reach out to the reception team via phone or email, and they will be happy to assist in helping you book further appointments.

Can I have telehealth sessions if I am in another state or overseas?

Our practitioners offer telehealth appointments to clients anywhere in Australia and overseas. Please note that your appointment time is scheduled in Queensland time, so please ensure you are available for your appointment before confirming.
Medicare offers rebates to eligible clients in Australia, but no rebates are available to clients while they are overseas.

 

Funding-related questions

Do I need a referral?

A referral is optional to book an appointment. If you wish to receive a rebate from Medicare for your sessions, you will need to see your GP before the date of your appointment and ask whether you’re eligible for a Mental Health Care Plan. If you prefer to pay privately, or if you have a third-party funder, a referral from your GP or psychiatrist is not necessary. Simply phone or email or contact us through our website’s contact page.

What referral am I eligible for?

Clients access psychological support for various reasons, and there are different referrals for each reason.

  • Most clients who obtain a referral from their GP for conditions such as anxiety, depression, or PTSD are given a Mental Health Care Plan.
  • Some clients who have experienced severe work-related stress will be able to access funding through WorkCover.
  • Other clients who have a disability and receive funding from the National Disability Insurance Scheme (NDIS) can use this to access our services.
  • Some clients who are retired or current veterans can obtain a DVA referral from their general practitioner.
  • Clients who have been subjected to a violent crime or domestic violence may be eligible for a referral through Victim Assist.

You can read below about each of these types of referrals in some more detail.

What is a mental health care plan?

A mental health care plan is a referral provided by your GP or psychiatrist that allows you to obtain a Medicare rebate for up to ten sessions per calendar year. A valid mental health care plan (MHCP) needs to be signed and dated by your GP on or before the date of the appointment that you wish to claim for.
If your GP determines your eligibility for a MHCP, they can address this to a particular therapist or simply to Mindful Psychology. They will provide you with a copy of the plan, and / or fax it to us. You are eligible for up to ten rebated sessions in a calendar year. You will initially be granted six sessions, and then you will need to see your GP again for a review, to determine whether you would benefit from an additional four sessions.
The amount of rebate you receive from Medicare depends on the registration of the practitioner you choose to see.

If your practitioner is:

  • A mental health social worker, you will obtain a rebate of $82.30
  • A registered psychologist, you will obtain a rebate of $93.35
  • A clinical psychologist, you will obtain a rebate of $137.05

Once the full session fee has been paid, we will process your Medicare rebate. It usually takes around one to three business days for you to receive the rebate, which will appear in the bank account that you have nominated with Medicare.

Can I use the mental health care plan that I received last year?

As long as there is at least one session left on your plan, you will be able to use it for an appointment. Mental health care plans don’t expire, so you don’t need to go back to your GP for a new plan. However, you do need to return for a review at the end of every set of sessions (6 and 10). If, for example, you received a MHCP last year, and you used 3/6 sessions, you can still use the remainder this year. After using the final three sessions, you will need to go back to your GP for a review. It doesn’t matter if you used this plan with a different psychologist or your current psychologist – it’s still valid.
If you think you might have an old MHCP but can’t remember, you can ask your GP. They might issue you with a new plan, or reprint your old plan for you.

I have an old mental health care plan, and I’m confused about how many sessions I can use

You may be entitled to up to ten Mental Health Care Plan sessions each calendar year. It doesn’t matter if these are used from a plan dated from previous years (as they don’t expire). From 1st January, you start with ten sessions, and each rebate that you receive counts for one session. The date on the plan that you use doesn’t matter.

How do I know how many sessions I have left?

It’s your responsibility to check how many sessions you have left on your plan. You can check this by contacting Medicare or by downloading the Medicare app. However, we may also be able to assist with this, so you can call and ask us as well.

How do I obtain my Medicare rebates?

At Mindful Psychology, we can process these for you. We will need a copy of your mental health care plan, and your Medicare card. At the end of each session, we will send you an emailed receipt and Medicare statement. The Medicare funds should hit your account in 1-3 business days from when they are processed. To check which account they will go into, you can log into MyGov.com.au and look at which bank account you have linked to your Medicare or download the Medicare app.

Can I claim through my private health insurance?

Every private health fund is different, and they offer many different types of coverage. Therefore, your coverage depends on your private health provider, your unique coverage, and who your therapist is (this is because not all practitioner registrations are recognised by all private health funds). We recommend checking with your private health provider if your appointments will be covered before you attend your session.
While we don’t process private health rebates, you will receive a receipt at the end of your session with all of the details that your private health insurance needs in order to process your claim.

I am covered by NDIS, WorkCover or Victim Assist - what does this mean?

If you are covered through NDIS, WorkCover, or Victim Assist this means that they will fund eligible sessions. If you are covered by NDIS there may be a gap fee for the appointment. For example, if you are seeing a clinical psychologist whose fee is $250.00, NDIS will cover $214.41 and you will need to pay the $35.59 gap. However, please let us know if paying a gap will cause financial stress so we can review the fee.

I have a Department of Veterans Affairs (DVA) referral. Can I use this?

Yes, you can use your DVA referral to fund your sessions. We will match you with a suitable practitioner who has expertise in this area. Your GP may have explained to you that you are eligible for 12 sessions per cycle, which are fully covered by DVA. At the end of each cycle, or at the end of 12 months from your referral date (whichever comes first), you will need to go back to your GP to ask for an additional referral. Your therapist is also required to write a brief report to your GP and to DVA between each cycle.